VH Courses (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our CPD certified e-learning courses and services through our website.
1. Information We Collect
When you use VH Courses, we may collect the following types of information:
a. Personal Information You Provide
Name, email address, phone number, and billing information when you register for courses or purchase services.
Professional details (e.g., job title, company, CPD requirements) to provide course completion certificates.
Account login details for registered users.
b. Course and Learning Data
Records of course enrollment, progress, completion, and assessment results.
CPD certification details and any uploaded supporting documents.
c. Technical Information
IP address, browser type, device information, and location data.
Usage data, including pages visited, course interactions, and session duration.
d. Cookies and Tracking
We use cookies and similar technologies to improve your website experience, analyse usage, and provide personalised content. Please see our [Cookie Policy] for details.
2. How We Use Your Data
We use your personal information for the following purposes:
To provide and manage access to our e-learning courses.
To process payments and issue invoices and CPD certificates.
To communicate important course information, updates, or promotional offers (with your consent where required).
To improve our courses, website functionality, and user experience.
To comply with legal obligations, including record-keeping for CPD certification.
To prevent fraud and maintain the security of our systems.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Service providers: third-party platforms that assist us in payment processing, course delivery, and email communication.
Regulatory authorities: where required by law or to comply with CPD certification standards.
Professional partners: limited sharing may occur with CPD accrediting bodies to verify course completion if necessary.
We ensure all third parties adhere to strict data protection standards.
4. Data Retention
We retain your personal data only for as long as necessary to:
Provide our services, including CPD certification and course records.
Comply with legal and regulatory obligations.
Resolve disputes or enforce agreements.
Course completion records and CPD certificates may be stored for a minimum of [5 years] years to comply with professional standards.
5. Your Rights
You have rights regarding your personal data, including:
Accessing and requesting a copy of your data.
Correcting inaccurate or incomplete data.
Requesting deletion of your data, subject to legal or regulatory retention requirements.
Withdrawing consent for direct marketing communications.
Objecting to certain processing activities or requesting data portability.
To exercise your rights, contact us at sales@vettinghub.com
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no online transmission can be guaranteed to be completely secure.
7. International Transfers
Your data may be processed outside the UK or European Economic Area (EEA) only where adequate protections are in place, such as standard contractual clauses approved by the relevant authorities.
8. Children’s Privacy
Our courses are intended for adults and professional users. We do not knowingly collect personal data from individuals under 16.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about your privacy, please contact us:
Very detailed and engaging training experience. The format is flexible and allows you to learn at your own pace while still covering all the key aspects needed for workplace improvement.
Brilliantly put together training! The structure was logical, the content up-to-date, and the delivery was professional. It was exactly the kind of quality I expected from a CPD Certified course.
